Damages, Missing Items, or Other Issues
Please inspect your order upon receiving it and contact us within 48 hours if there are any issues such as damage, missing items, or other issues with the order. Inquiries made after 48 hours of receiving the order will not be eligible for refunds or replacements. Please note, some products do come with manufacturer defects such as minor cuts in shrink wrap, loose glue on cardboard boxes, etc. We will not ship an item if the manufacturer defects are excessive, therefore we cannot offer any sort of refunds for minor manufacturer defects. If you wish to have a sealed item that is guaranteed to be in perfect condition, you may visit our storefront and select a product that meets your requirements.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
At this time we DO NOT offer refunds on any card purchases. All other purchases please email us at metro@metrosworld.com and we will do everything in our power to make the purchase right by you our customer.